European Spa spoke to delegates during the two-day event to find out their thoughts on trends and the direction the wellness industry is taking, as well as what they feel is missing in spa right now.
#1. Dr Glenda Rivoallen on taking responsibility
During her keynote session, speaker, author and wellbeing strategist, Dr Glenda Rivoallen said: “Development of resilience is critical to the sustainability of any business. It’s time to stop and fill our own cup first; you cannot fill from an empty cup.”
She urged delegates to become more aware of where they are in the moment and then set an intention to begin noticing the small things.
“We spend so much time telling people what they’re bad at, but not what they’re good at,” she said. “Build your teams up. Notice their strengths but allow them to be vulnerable, to fudge it up. Bring respect, celebration and fun into your business and people will want to perform.”