A year of change
Leading the progressive charge, Mandarin Oriental Hyde Park London has also launched a new children’s treatment menu.
Available for youngsters aged five and over, special treatments include crystal singing bowl classes, the Oskia Young-Skin Facial and mini massages.
The business of personalisation
“Wellness is increasingly about community, which is something you can’t force. It’s got to be done with integrity,” says Pagan. “We’re building a new community activation offering with Zen Running Club later this spring and we’re blending different modalities.
“Spa is one thing. Fitness another. And wellness is something else.
“We’re trying to create something that supports each modality. Our visiting practitioner programme has added expertise and value to our offering – we’ve now added a reiki practitioner, osteopath Gary Trainer and a TCM practitioner.
“We’re in the business of personalisation; these visiting practitioners really help us understand who’s on that couch.”