Hannah Swain joins Champneys Mottram Hall as spa manager

Swain joins Mottram Hall from the Manor House Hotel in Alsager


By Wendy Golledge

23 January 2024

Hannah Swain has been appointed as the new spa manager of Champneys Mottram Hall in Cheshire.

She joins the Mottram Hall team from a role as spa manager at the Manor House Hotel in Alsager, where she assisted with the development and opening of the property’s new spa and spa garden.

An experienced spa manager

Swain’s experience includes roles at Amaze Hotels’ Shrigley Hall in Macclesfield, Ruthin Castle in North Wales and Chevin Hotel in Yorkshire. She worked for Amaze Hotels for ten years, assisting with the development, refurbishment and opening of the BAZAAR spa at Shrigley Hall.

She began working as a spa therapist straight from college; her first role was at Carden Park. Her new role will focus on the development and support of the treatments department at Mottram Hall.

Woman with blonde hair and green top

“I am aiming to develop the team so we can offer a broader selection of treatments. I will prepare and conduct additional training to help them achieve maximum confidence within their skillset. I want to be a motivational figure, to drive our therapists to continue offering the highest standard of service.”

Hannah Swain

Spa manager, Champneys Mottram Hall

“I will be supporting the teams’ development to achieve the Champneys’ standards, working in line with the business strategy to achieve maximum revenue and customer satisfaction,” said Swain.

“My focus will be on the customer journey and how we can enhance touch points and rapport with our clientele.

“There is so much potential at Mottram Hall. I will be working with the teams and our brand partners, Clarins and Elemis, to develop every aspect of wellness we can offer to our guests, with designated skincare talks and advisory points.”

Mottram Hall reopened in September 2020 following a £12m spa renovation

Driving customer experience at Champneys

“I am very pleased to welcome Hannah as the new spa manager at Champneys Mottram Hall,” said group spa director, Laura Tatlow. “She demonstrates such a great energy and passion for the industry, and the Champneys brand.

“With her wealth of knowledge and experience we are excited to see what Hannah can bring to this role and the positive effects she will have on the team and customer experience at Champneys.”

Champneys Mottram Hall

Champneys’ first property in the north of England, Mottram Hall in Cheshire reopened in September 2020, following a £12m spa renovation.

The opulent 3,000sqm spa, designed by Sparcstudio, is set over two floors, provides 15 treatment rooms as well as a dedicated beauty lounge and barbershop.

The thermal suite in the pool area places a deliberate focus on bringing the outside in with slot windows looking to the gardens and onto the pool, creating a unique sense of space.

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