As spa manager Cassandre Amaya Grimon explains, Villa Thalgo welcomes a diverse and loyal demographic. “As well as being the only marine spa in Paris, we are unique because our guests can come in groups to socialise, or on their own, and have an equally superior experience,” she states.
“For a spa in the heart of Paris, we have a great deal of space and light and we are deeply attentive to our guests, personalising every protocol to fit their requirements,” Amaya Grimon continues. “Some of our spa members have been with us for more than 20 years, and I think that we are a place where you can truly find yourself.”
As the flagship Thalgo spa, Amaya Grimon encourages her entire team to retail well: “I challenge both our therapists and receptionists to excel at retail and they work together to maximise sales. Along with my head therapist, we ensure that the right questions are asked at the beginning of the treatment and then we can tailor the treatment as well as the retail suggestions. Receptionists are so important to the retail success of a spa because they begin and finish every guest’s journey.”
Villa Thalgo’s renewed treatment menu includes three express treatments that were added to cater to guests with less time to spend, have proved to be very popular. Focusing on one area of the body for maximum efficacy, guests can choose from a 25-minute head, back or foot massage.