Mandarin Oriental Hotel Group (MOHG) has announced the appointment of Joanna Flint as chief commercial officer.
The newly created role will oversee the development and execution of the group’s commercial strategy while also taking executive responsibility for all aspects of MOHG’s customer experience.
Prior to joining Mandarin Oriental, Joanna spent 12 years at Google in general management and sales leadership roles, most recently as managing director, Global Partner Business.
Commenting on her appointment, James Riley, MOHG group chief executive, said: “We are delighted to welcome Joanna to Mandarin Oriental. Her global leadership skills, digital expertise and understanding of customer behaviour will strengthen our ability to innovate and enhance our position as a leader in the luxury market.”
Beginning earlier this month, Joanna takes over the responsibilities of chief marketing officer Jill Kluge, who will retire from the group in September 2021.
Riley added: “I would like to thank Jill for an incredible 30 years of service. She has been instrumental in the growth and global awareness of our brand, particularly in devising our ‘Fan’ campaigns. I am delighted that she will continue with the group as brand advisor.”
Commenting on her new role, Joanna said: “Mandarin Oriental is a brand I’ve always admired for service excellence and luxury. The opportunity is boundless, and I’m excited to work with our colleagues and partners around the world to shape the group’s future for our customers.”