#3 Michael Newcombe: the importance of nurturing talent
In conversation with Sarah Camilleri, editorial director, European Spa magazine, Newcombe, the vice-president, wellness at Four Seasons discussed how to value teams and why they are crucial to the predicted growth of the spa and wellness market.
“I recognise that the behaviour of our [spa] technicians is very different. They operate from the heart, they operate with a soul and a passion and a connection on personal care. If we’re not careful, they burn out and we have to put provisions in to help manage this,” said Newcombe.
“We’re a brand believes in the three P’s of people, products, and then profit – and essentially, we look after our people. If we create the best products, we believe profit will come. So this is the reason that people are first in our mantra, and we try and deliver that and continue that excellence through every new opening that we do.”
“The nature of this disruptive talk today is what do we owe to this industry? What are the risks when we see this exponential growth?” Newcombe continued.
“I am constantly trying to find people, trying to find the best candidates I can in some of the most prestigious jobs in the world. And I think the risk from now when I look at it in 2023 to $5.6 trillion business to 2027 and beyond is the people factor and I believe we have to invest in people development academies pipeline of talent.
“So how do we create the pipeline of talent to peak to peak not just us, but the industry with that rapid growth?
“When we look at growing our business. We need to really make sure that we have the resources.
“There’s got to be a team. There’s got to be a wonderful, dedicated, passionate team who work from the heart. So that’s my focus at the moment as a strategy. Constantly looking at academy partnerships, development of people, relating the core vision of Four Seasons back to people.”