Finlay Anderson is named Spa Professional of the Year 2022

Area spa and leisure director UK for IHG Hotels and Resorts gains recognition as part of the Hotel Cateys


By Mark Smith

15 December 2022

Finlay Anderson, area spa and leisure director UK, IHG Hotels and Resorts, has been named Spa Professional of the Year at the 2022 Hotel Cateys.

Anderson was recognised for his understanding of the spa and wellness industry and his fresh, forward-thinking ideas to integrate new trends into the hotel’s offering.

The short-list for the Spa Professional of the Year category included, Julia Butt, spa manager, Hand Picked Hotels; Dee England, spa and wellness manager, the Headland Hotel; Robbie Leung, spa director, Pan Pacific London; and David Taylor, health club and spa manager, Leonardo Royal London City.

The winners of the awards, organised by The Caterer magazine, were revealed at a ceremony at the Royal Lancaster London.

hotel bedroom with plants
Finlay Anderson introduced La Chambre Verte at Kimpton Blythswood Square

Spa Professional of the Year

Anderson is responsible for seven leisure clubs and spas within the IHG-managed estate, including Kimpton Blythswood Square, Kimpton Charlotte Square and voco St David’s Cardiff, which contribute £2 million profit to the group annually.

“I love the spa and wellness industry,” said Anderson. “Because our job is to help people both mentally and physically, it’s such a great job to wake up to do every day.”

Across his portfolio, the spas are operating at a 40% profit margin – 2% ahead of the market average and 5% ahead of when he took over – demonstrating Anderson’s sound commercial awareness. His business acumen led him to personally set up the IHG Spa and Leisure central reservations team in 2022 after carrying out an analysis of ways to improve guest booking experience and team productivity.

man smiling into the distance

“The industry is evolving at such a pace and is so open to new technology and techniques that sit alongside traditional methods, we are always learning and developing ways to enhance the guest experience and results.”

Finlay Anderson

Area spa and leisure director, UK, IHG Hotels and Resorts

An award-winning approach

Anderson has also introduced a shared booking system across the IHG group, created and launched SOPs, KPI’s and management tools for the group, and streamlined its branding and operating model.

He has introduced new revenue streams by launching CBD, sound therapy and biophilia-inspired treatments, with the latter’s non-therapist-led treatments allowing increased revenue generation despite the challenging recruitment issues being felt throughout the industry.

He is also keenly focused on driving staff retention and attracting new talent to the team – 8% of whom have five years’ service, with several approaching reaching their ten-year anniversary.

woman with blonde hair smiling at camera

"Finlay stood out in this category as a manager who understands spa and wellness and is reshaping seven leisure clubs and spas to deliver a truly meaningful wellness experience. He is sharing his vision at industry events but is still happy to do the hands-on stuff. He is ahead of the game."

Cathy Ball

Industry expert and former spa director at Calcot & Spa
futuristic treatment bed in a spa
The innovative Swell Room at Kimpton Charlotte Square

Wellness innovation 

Anderson has most recently been working with an award-winning music producer and sound psychologist Brian D’Souza to create sound therapy treatments that can be performed during or post treatments using ishga products. Combining ancient sound therapy techniques with modern recording and audio systems has resulted in a unique and highly effective wellness treatment that can be utilised in any spa or hotel space.

Kimpton Charlotte square spa has just launched the UKs first stand-alone sound therapy room with an ultra-sonic bed.

Anderson was also instrumental in leading the way for CBD treatments at Kimpton Blythswood Square – the first Scottish property to launch CIBTAC accredited CBD treatments.

Past winners of the Spa Professional of the Year

2021 – Amanda Jennings, Serenity Spa at Seaham Hall

2019 – Sally Pedder, the Dorchester 

2018 – Lesley Bacon, Hand Picked Hotels 

2017 – Leon Trayling, Principal Hotels 

2016 – Cathy Ball, the Calcot Collection 

2015 – Lucy Mingo, Headland Hotel and Spa

2014 – Kerry Hudson, Chewton Glen Hotel & Spa

2013 – Anna Williams, Stoke Park Country Club, Spa and Hotel, 

2012 – Gemma Hulme, Cottons Hotel and Spa

2011 – Liz Holmes, Rockliffe Hall

2010 – Hannah Henley, Donnington Valley Hotel & Spa

2009 – Kerry Hole, SPA SPC

2008 – Nicola Williams, Birmingham Malmaison / Birmingham HDV 

2007 – Nicki Kurran, Marriott Hanbury Manor

Be inspiring...

For more information on the Hotel Cateys, click below


Sign up to our digital edition

Sign Up Now

European Spa Magazine is published by Spa Publishing Ltd    |    Company registration number: 6293825

About    |    Contact Us    |    Privacy Policy    |    Terms & conditions    |    Disclaimer

© Copyright 2024 - Spa Publishing Limited. All rights reserved.