1. USE VIDEO TECHNOLOGY
The message is clear and personal, and video technology is far better for adding emphasis or emotion to a situation. Our YouTube channel now has nearly 300 videos – most of which are internal or ‘unlisted’ only.
2. EVERYONE NEEDS CERTAINTY AND CLARITY
Ensure your team receive weekly video message that demonstrate you’re in control of the situation and also the rules.
3. UNDERLINE THE IMPORTANCE OF TRAINING
Everyone needs structure. At TMC, we have a mandatory training session each week – if you want to be paid, you are on the call.
4. HARNESS THE POWER OF YOUR TEAM
By making your content relevant and interesting, we can bring our whole team with us to a new level. Challenge your team to film short, 90-second insights to a topic. Just remember to wear uniform when you do this, and film in landscape!
5. RAISE YOUR PRICES, BE DECISIVE
Justify your value and increase your prices. Underlying costs have happened since the Coronavirus pandemic began, so repair your balance sheet, re-evaluate your business and ensure that no one works for free.
6. IMPROVE YOUR SYSTEMS
If you’re going to put a 100% upfront payment system in place, now’s the time to do it. We’ve done this right from the beginning (with a refund policy in place). Industry cancellation rates are between 3-5% but at TMC, our rates are 0.5%.
7. BUILD THE HOUSE
From our TMC Intranet to a new Mentorship Programme, new payroll systems, an enhanced Eco-Project and our TMC Knowledge Base, where we have created voluntary Working Groups that are led by a senior team member, we have put lots of resources and systems in place for the future.
8. REFRESH AND INCREASE YOUR OFFER
It’s time to retain the interest in your business and make it commercially viable. While you have no bookings in your system, now’s the time to refresh your business. Be comfortable that some clients will drop off and not come forward, but over the next 6-12 months, you’ll build those numbers back up.