Charlene Phipp named Spa Professional of the Year 2023

Pennyhill Park’s spa manager gains recognition as part of the Hotel Cateys


By Wendy Golledge

05 December 2023

Charlene Phipp, Pennyhill Park’s spa manager, has been named Spa Professional of the Year 2023.

Phipp was awarded the title at the 2023 Hotel Cateys, organised by The Caterer magazine, at a ceremony at London’s Park Plaza Westminster Bridge hotel.

She was recognised for her people-centric approach to managing the 4,100sqm wellness centre at Pennyhill Park, part of the Exclusive Collection.

Overseeing record membership levels, Phipp was praised for championing innovative treatments and wellness routines while also placing a focus on developing a team of 59.

woman in red smiling at camera

“This award means so much to me and the team after a transformative year for the spa. We’re in a great place for 2024 and excited to launch lots of new rituals and treatments for our members, hotel guests and spa visitors."

Charlene Phipp

Spa manager, Pennyhill Park

South Lodge, also part of the Exclusive Collection – which is the UK’s first B Corp certified hotel group – was named Sustainable Hotel of the Year at the Cateys.

The West Sussex hotel was recognised for combining significant green initiatives with sound business sense and ‘setting an example on sustainability‘.

South Lodge holds B Corp certification

Dan Wait, general manager at South Lodge, said: “This win means so much to the South Lodge team as we’ve all made a massive commitment to sustainability through our B Corp certification.

“Being sustainable is in our bones at South Lodge. Our ongoing focus continues to be on challenging, changing and championing every touchpoint in the hotel to minimise our impact on the planet.”

Group of people on stage smiling at camera
The South Lodge team received the Sustainable Hotel of the Year award

Outstanding Contribution Award

Whatley Manor’s outgoing general manager, Sue Williams, was honoured with the Outstanding Contribution Award.

One of the most respected hoteliers in the UK, since joining Whatley Manor from Cliveden House in 2016, Williams has overseen a major sustainability drive at Whatley Manor and become a leading industry voice on green issues.

She will step down from her position this month to pursue a consultancy role.

Northcote managing director, Craig Bancroft, described Williams as one of the “greatest hoteliers in the true sense of the word” adding that “she is genuine and sincere in all that she does and has achieved.”

Exclusive Hotels managing director Danny Pecorelli added that Williams was a “true leader of the hospitality industry” who has helped launch many people’s careers.

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Past winners of the Spa Professional of the Year

2022 –  Finlay Anderson, IHG Hotels and Resorts

2021 – Amanda Jennings, Serenity Spa at Seaham Hall

2019 – Sally Pedder, the Dorchester 

2018 – Lesley Bacon, Hand Picked Hotels 

2017 – Leon Trayling, Principal Hotels 

2016 – Cathy Ball, the Calcot Collection 

2015 – Lucy Mingo, Headland Hotel and Spa

2014 – Kerry Hudson, Chewton Glen Hotel & Spa

2013 – Anna Williams, Stoke Park Country Club, Spa and Hotel, 

2012 – Gemma Hulme, Cottons Hotel and Spa

2011 – Liz Holmes, Rockliffe Hall

2010 – Hannah Henley, Donnington Valley Hotel & Spa

2009 – Kerry Hole, SPA SPC

2008 – Nicola Williams, Birmingham Malmaison / Birmingham HDV 

2007 – Nicki Kurran, Marriott Hanbury Manor

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For more information on the Hotel Cateys, click below


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