World Spa & Wellness returns this weekend

We speak to the event’s managing director Mark Moloney ahead of the convention at London's ExCel

The event creates a genuine melting pot for ideas

“We have some of the best names in business coming from across the world to London, all at an incredible price – £329 for a two-day ticket – which is probably the best value you’ll get,” said Moloney.

“The convention allows the industry to get up close and ask questions of the people who shape the sector, from executives of large groups to those who run niche spas.”

We look for the speakers that really have something to share

“This year we’ve made strong demands on our speakers that they share numbers and experiences delegates can learn from, and do not just preach.

“I’m looking forward to Simon Casson and Suzanne Holbrook who are speaking on the future of hospitality.

“We have a great session with Patrick Huey, Paul Hawko and Louise Moore on how to present the true value of your spa to your GM, plus practical sessions on how to get most of retailing and dynamic pricing.

“As a delegate you will take away practical ideas and solutions to make a strong impact on your spa business.”

"Spas need to focus on personalisation; people have different needs but how do spas square that circle and offer guests a meaningful choice, with realistic structure and price? And how can operators do this affordably for the customer as well as profitably for long-term success?"

Mark Moloney

Managing director, Professional Beauty

Technology and AI is changing the face of spa – and events

“We have session dedicated to AI, focusing on how it is transforming the wellness and hospitality world,” Moloney continued.

“It’s a subject I think a lot of people are concerned about – if you work outside a big group, it can feel like you are being left behind.

“The convention will try to offer practical advice on what actions any organisation can take.”

A group of people networking at a convention — The convention allows the industry to ask questions of the people who shape the sector.

The awards are the Oscars of the spa and wellness industry

On the Sunday night of the show – March 2 – the World Spa & Wellness Awards will be taking place at the Brewery London.

“The awards recognise and celebrate the best spa and wellness operations around the world. This year we have re-introduced in-person judging,” said Moloney. “Every finalist has been visited by an official visitor, who then reports back to seven further judges.

“This is an award where you’re judged by the industry and those who win achieve a genuine accolade.”

The World Spa & Wellness London Convention takes place alongside the Professional Beauty London show. View the full conference programme here.

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