A Bubble of your own
Personalisation is a central tenet of the spa concept, and this is effected through service provision, the guest journey and the treatment offering from Biologique Recherche. The iconic French brand’s individualised approach to skincare has been a key draw for the spa. “The Biologique Recherche products are fantastic,” says Pierzak. “Thanks to this brand, we perform a lot of facials – up to 10 bookings per day, which, of course, makes retail revenue higher.”
The treatment menu, which facilitates a bespoke journey at every stage, also offers KOS Paris experiences for the body, including a series of scrubs, wraps and massage, plus a personalised cure. The brand’s elegant face and bodycare products are crafted from natural and organic ingredients and its treatments and products are found in luxury spas around the world including Miraggio Thermal Spa Resort, Greece and Four Seasons Seattle and Peninsula Beverly Hills, USA.
Guests are also offered the chance to add on a choice of ‘Bubbles’ – specific add-ons that evoke the spa concept and location – to their main treatment choice.
“The Bubbles concept is very Champagne,” says Pierzak. “As a guest you may have one-and-a-half hours free, so you know you want one hour of massage, but you can add on half an hour more. It’s a little bubble of happiness, a beautiful add on. Perhaps you would like a massage for the feet and head, a scrub and treatment for the hands and feet, or even a nail polish. We can even add on a half-hour facial as a discovery experience. This is true personalisation.”