Recruitment and retention have become the most urgent issues facing spa operators post-lockdown. The convergence of the pandemic, furlough, Brexit and an exodus of experienced people from the UK industry has created a staffing crisis in the wellness hospitality industry.
Many therapists remain on furlough and those coming off government support have re-evaluated their position and, in many cases, have gone freelance or left the industry entirely. There is also a reluctance to change roles due to continuing uncertainty in the market.
We spoke to four industry experts for our thought leadership story in the Summer edition of the magazine. you can read the full story here: